Frequently Asked Questions

18th April 2014

Have you bought tickets for the 2014 FINA/NVC Diving World Series but are not sure what to expect in London?

Have you seen the official Diving World Series Spectator Guide? Click here to download it.

If you are still unsure of something, our Frequently Asked Questions might provide the answer.

Ticketing

  • What ticket types and prices are available?

Tickets are available on either side of the pool and diving pit and are available in two price bands.

Premium Ticket - Adult session: £40 - £50, Concession: £25 - £35

Standard Ticket - Adult session: £20 - £30, Concession: £15 - £20

(Prices excluding fees)

  • What is the difference between the two bands of tickets?

All tickets offer a good view of the competition. Premium tickets offer the best view of the diving pit.

  • What is classed as a concession?

Under 16s.

  • How do I make a group booking for this event?

Please contact the Ticketmaster group bookings line on 0844 844 2121. Bookings for 20 people or more need to be made by contacting this number.

  • I cannot get through on the website and it is running slow?

Please be patient and keep trying. If you have any problems using the online system please call the Ticketmaster General Tickets Number: 0844 248 5118.

  • How will I receive my ticket?

If you opted for ticket fast you will need to print this ticket at home and bring to the venue. Otherwise your tickets will be sent by post. Ticketmaster aims to dispatch tickets as soon as possible. We are not able to be specific with exact dates of dispatch.

Please allow as much time as possible for your tickets to arrive. If your tickets have not arrived five days before the event or, if you are travelling, five days before you leave you will need to contact Ticketmaster.

You will be able to check the status of your order on your online account and the Ticket Dispatch help section on the Ticketmaster website has dispatch information for all events at http://www.ticketmaster.co.uk/h/help.html

  • I can’t get tickets for the session I want online. Is it sold out?

If the online system is not showing any seats available then this session will be sold out. Make sure you have tried to purchase tickets on both the stands either side of the pool.

  • I’m not sure how the ticket limits work?

You can purchase up to nine tickets for each session online. For orders of 10 people or more please call the group bookings phone line on 0844 844 2121.

  • I have special access requirements. Is there a number I can call?

The Special Access number is 0800 988 4440. There is also a guide to accessibility in the Spectator Guide.

General

  • What is the schedule for the event?

You can view the event schedule on this page.

  • When will each session start?

Friday 25 April – 10:30 Doors Open, 12:00 Session Starts; 17:30 Doors Open, 19:00 Session Starts.

Saturday 26 April – 08:30 Doors Open, 10:00 Session Starts; 16:30 Doors Open, 18:00 Session Starts.

Sunday 27 April - 08:30 Doors Open, 10:00 Session Starts; 16:30 Doors Open, 18:00 Session Starts.

Please be seated 30 minutes before the session starts.

  • What do you mean by a session?

The event takes place over three days. There are two sessions per day. On Friday, both sessions consist of finals. On Saturday and Sunday, the first session consists of prelims and the second session consists of finals.

Click here to view the schedule online.

  • Which divers will be taking part in this event?

Many of the world’s best divers will be competing in London, including Olympic champion David Boudia (USA) and Olympic bronze medallist Tom Daley (Great Britain).

Click here for more information on some of the top divers competing.

  • What facilities are available in the venue?

Drinks and snacks will be available for purchase on site. You can pay by card or cash (£).

There are toilets and first-aid facilities inside the venue. In addition, the information point will provide competition and venue information as well as a lost and found service.

The venue is a buggy free venue, and therefore anyone bringing a buggy to the event will need to leave this under the awning (outside), on entry to the London Aquatics Centre. There will be a buggy store there but everything is left at the owners risk.

  • How do I get to London Aquatics Centre?

Please use public transport to travel to the Queen Elizabeth Olympic Park, as there is only parking
 at the venue for disabled spectators.

Spectators should travel to Stratford or Stratford International station and then follow the signs to the Queen Elizabeth Olympic Park entrance, via Westfield Stratford City shopping centre. This is about a 10 minute walk.

Click here to read more about travelling to London.

  • I want to make a complaint

Please send an email to nationalevents@swimming.org and we will aim to respond within seven days.

Useful?