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Stakeholder satisfaction wtih the ASA

Date added

Tuesday 15th June 2010


The ASA commissioned the Institute of Sport and Leisure Policy at Loughborough University to carry out a five year assessment of satisfaction with the services of the ASA. This report sets out the findings of the first stage of the research, which primarily constitutes a benchmarking of levels of member satisfaction in order to identify areas for development and to provide a standard against which to assess future levels of satisfaction.

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