The SEQ Level 3 Swim Coordinator qualification has been produced collaboratively with the swimming sector, to develop leadership skills to support business needs, improve the customer experience and maximise pool performance. This course will be delivered by Tracey Jackson and Kylie Williams.

The programme is relevant to the issues faced by the sector. You will utilise working case studies from your own organisation, creating solutions which can be implemented immediately, to ensure the delivery of safe, high-quality and successful swimming programmes.

Who is the course designed for?

This qualification is for current swim coordinators or for those aspiring to be a swim coordinator/ manager (or similar). The learning days and assessment will ask you to draw upon experiences and real workplace examples.

Course content

The course is delivered through virtual classrooms on Zoom and covers the following topics:

Personal Development - Evaluating your performance and identify strengths to develop and areas for improvement including:

• Creating Personal Development Plans
• Tracking your training and seeking opportunities

Legal Requirements and Guidelines - Understanding legal requirements and how they relate to coordinating swimming programmes including:

• Recruitment and work regulations
• Risk assessments

Business Development - Producing a business improvement plan and identifying opportunities which maximise revenue and enhances the customer experience including:

• Reviewing figures on a weekly/monthly basis
• Competitor analysis
• Collecting and using customer feedback

Co-ordinating Swim Programmes - Monitoring, evaluating and improving swimming programmes including:

• Maximising pool space and timetabling
• Planning events
• Improving sales by engaging and retaining customers
• Reducing waiting lists and preventing bottlenecks
• Wider participation pathways
• Collecting and review participants’ information to ensure programmes and pathways are appropriate

Observation and Mentoring - Developing and motivating your workforce including:

• Identifying strengths and areas for development
• Using and adapting motivational techniques
• Positively dealing with staff conflict

Communication - Understanding effective approaches for communicating with stakeholders including:

• Appropriate communication methods for different stakeholders and situations
• Impacting the effectiveness of communication

Assessment

The assessment will consist of an externally moderated portfolio. This will be based on workplace evidence.