FAQs – Frequently Asked Questions

Frequently Asked Questions (FAQs)

Find the answers to the Institute of Swimming frequently asked questions:

How do I become a swimming teacher?

To become a swimming teacher there are two qualifications for you to gain.

The SEQ Level 1 Swimming Assistant (Teaching) course is the first step and it allows you to support a Level 2 swimming teacher as a swimming assistant. We recommend gaining at least 3 months of experience as a swimming assistant before starting your SEQ Level 2 Teaching Swimming course. On completion of the Level 2 Teaching Swimming course, you will be a qualified Swimming Teacher and will be able to plan and teach swimming lessons.

There are a number of different ways this course can be completed including online e-learning, online zoom sessions or face to face at a venue. 

Please note we advise you do not book the Level 1 and Level 2 consecutively. If you’re looking to do both qualifications together, we offer the Combined SEQ Level 1 Swimming Assistant (Teaching) and Level 2 Teaching Swimming

To book a course: set-up a profile on www.swimming.org/ios where you can find all our courses and book online via card payment. Bookings need to be completed in the profile of the candidate attending the course.

How do I become a coach?

We run courses in coaching swimming, water polo, diving and artistic swimming. To become a swimming coach there are two certificates for you to gain.

The Swim England Assistant Coach course is the first step. Once qualified you can assist a Swim England Coach

To progress onto Swim England Coach, you will need to complete at least 3 months of experience as a Swim England Assistant Coach before booking onto the Swim England Coach course.

To book you can set-up a profile on www.swimming.org/ios where you can find all our courses and book online via card payment. Bookings need to be completed in the profile of the candidate attending the course.

How old do you have to be to book a teaching course?

You must be 16 years old on the start date of your course. Our teaching qualifications are awarded by the Swim England Qualifications and we are very much governed by them in terms of age restrictions on courses. We are required to adhere to their rules and they are very strict with regards to the prerequisites for courses, age being one of these, and unfortunately, the Institute of Swimming have very little leverage on this.

How old do you have to be to book an assistant coaching course?

You must be 16 years old on the start date of your course. If your 16th birthday is within 3 months of the course start date we would be able to put a request through to the awarding body for you to attend the course provided they are in agreement. 

Please could you provide details of your mentor at the club, how long you have been assisting for (or any other relevant role in the club), and any other information you feel is relevant. This information will then be passed through to the awarding body and we will need confirmation of acceptance in order for you to attend. 

Please note your certificate will not be issued until such time as you reach the required pre-requisite age.

How old do you have to be to book a swimming coach course?

You must be 18 years old on the start date of your course.

How old do you have to be to book a pool plant course?

You must be 18 years old on the start date of your course.
Where do I pay the additional £207 for my combined teaching course?

As a combined learner, you pay the additional £207 via the Combined SEQ Level 1 and 2 additional practical session page.

This additional course allows us to take the remaining payment of £207 for the bolt-on level 1 swimming assistant assessment to be carried out on your chosen level 2 practical course. There’s no rush to get this booked now and can be done at the same time as booking the level 2 practical.

In total, as a combined candidate you pay £890 broken down into three payments:

SEQ Combined Level 1 Level 2 Teaching Swimming Theory Only course (£356)

SEQ Level 2 Teaching Swimming Practical Sessions Only course (£327)

SEQ Combined Level 1 Level 2 Teaching Swimming Additional Practical Session course (£207)

I am pregnant, can I still participate in a teaching/ coaching course?

New and expectant mothers should always seek medical advice regarding their suitability to attend an Institute of Swimming course prior to enrolment, please email iosadmin@swimming.org for further guidance. 

Please note that you will have 12 months to complete both the theory and practical elements of the course from the date the course starts.

I wish to request a refund, how do I go about doing this?

To request a refund, please email iosadmin@swimming.org with your full name and course booked (include the start date and venue if applicable). This will then be reviewed by the team in line with our terms and conditions.
How do I pay for my course?

If you are paying by card you need to create an account on swimming.org.

The account needs to be in the name of the learner and once the account has been created you can search and book for the course you wish to attend via our website.

If your company are paying for the course there are two options

Option 1:

If your company are paying for the course and wish to pay via invoice they need to purchase a voucher code by logging into the company’s profile on the Institute of Swimming website. They can then assign this voucher code to you so that you can use this as payment on the course. Further details on how to purchase vouchers are on our voucher website support page.

If the company is not set up on the system the key contact needs to create a personal account online at swimming.org

Once this has been created they need to complete the company activation form

Your company will be notified by email once this is ready to use.

Option 2:

If your company wish to pay by card the learner attending the course needs create an account on swimming.org. When logged into this account you can search and book for the course you wish to attend via our website.

The card holder cannot book on in their name and have the booking transferred over into the learner attending the course. The account used for the booking needs to be in the name of the learner who is attending the course.

How do I redeem my voucher in my profile?

Please login to your profile on www.swimming.org/ios. If you log in via www.swimming.org, please click ‘Institute of Swimming’ in the grey menu bar top of the web page.

Top right of the homepage, click ‘profile.’

On the left-side menu in your profile click ‘vouchers.’

On the respective voucher in question, click on the pink button on the right-hand side. This will read as ‘find a course’ or ‘view course.’

On the course booking page, scroll to the bottom of the page and click ‘book place,’ followed by ‘checkout.’

On the next page loaded, click ‘apply voucher’ at the bottom in the middle of the page and ‘apply’ again to change the basket value.

Continue through the checkout pages till complete with a unique SBP reference number.

I am having issues with my online learning, who do I contact?
For any technical issues with our online learning please click on the support widget in your online learning or email aquahubsupport@swimming.org
I have completed my coaching practical course, when do I receive a certificate?
Please note Swim England certificates can take 6-8 weeks from a course end date. Once we receive results for a course and complete our internal checks, they are sent to Swim England for certification and you will receive an e certificate to the email address on your profile on www.swimming.org/ios
I have completed my teaching/ coaching practical course, when do I receive a certificate?
Please note Swim England Qualification (SEQ) certificates can take 6-8 weeks from a course end date. Once we receive results for a course and complete our internal checks, they are sent to Swim England for certification and you will receive an e certificate to the email address on your profile on www.swimming.org/ios
I have completed my safeguarding course, when do I receive a certificate?

Following the completion of your course, it will take a minimum of 5 weeks for your certificate to be issued and a record of the qualification to be added to your membership record.

I have completed my pool plant operator course, when do I receive a certificate?

Certificates are available to download from your RLSS UK tahdah account, to register for your tahdah account, follow these instructions:

Step 1-  Visit https://rlssuk.tahdah.me/account/registernew

Step 2-  Enter your RLSS UK Society Number (please contact RLSS UK if you don’t know this), First Name, Last Name, Email Address and Date Of Birth.  Or you can obtain this number from any previous certificates you may have received, your RLSS UK Society Number usually starts with a 3.

Step 3-  Check and agree to both sets of Terms and Conditions, click Next.

Step 4-  Create a Username and Password, click Next.

Step 5-  To verify your email, visit your inbox and look for an email from ‘Royal Life Saving Society UK no-reply@tahdah.co’ and in the body of the email Click to confirm your email. If you can’t see the email please check your junk box.

Step 6-  You can now log in to your account using your Username and Password that you created in Step 4.

This tutorial should help you to find your certificate.

If you are still unable to access your certificate following these instructions, if you contact RLSS directly on customerservices@rlss.org.uk they should be able to assist you further. 

If you have completed our online revalidation programme please ensure you send a copy of your current pool plant operators certificate to poolplant@swimming.org . Without a copy of this we will be unable to process your results to the awarding body for certification.

How to get another copy of my certificate?

If you need a replacement certificate you will need to contact the relevant awarding body on:

SEQ – https://swimenglandqualifications.com/contact/

Swim England (coaching) – coachingcertificates@swimming.org

RLSS – customerservices@rlss.org.uk

I have booked a course and cannot attend one/multiple sessions, what shall I do?

In order to attend one of our courses, you need to be able to attend all of the sessions listed on the course booking pay. If you are unable to do this you would need to transfer to another course that you can attend fully. This may incur a fee depending on the situation, against our terms and conditions.

With our Zoom sessions we do record the sessions for verification, training and quality purposes, but because our sessions are very interactive, the CPDs and qualifications involve group work, interaction and learners engaging with each other in their learning environment, we do not share these. There is also a large number of blank minutes on the recording due to breakout activity. Therefore, all of the sessions must be attended to ensure full engagement and assessment completion.

What is the difference between a swimming teacher and a swimming coach?

A Level 2 swimming teacher is able to teach swimming lessons from stages 1-7 of the Swim England Learn to Swim Framework.  

Our coaching disciplines are swimming, diving, open water and artistic. Being a Swim England Coach will allow you to coach athletes at all levels. 

How long do I have to complete my Swimming Teacher course?
12 months from the start date of your course to successfully complete all elements.
How do I replace my Institute of Swimming membership certificate?
Please drop us an email at iosmembership@swimming.org
I am having issues booking onto my Judge 1 course who do I contact?
Please contact the Institute of Swimming on iosadmin@swimming.org and we will be able to help you book on. If you already hold the timekeeper’s qualification you will need to email swimmingofficials@swimming.org in order to be able to book on.
For the Judge 1 Course I have not received a copy of my log book?
Please contact swimmingofficials@swimming.org so that they can look into this for you.
I am having issues with my Judge 1 online learning who do I contact?
If you have any issues with the online learning element of this course please contact the Institute of Swimming on iosadmin@swimming.org
Are there any opportunities for funding to become a swimming teacher?
Our Swimming Teacher Recruitment Academy offers aspiring swimming teachers the opportunity to train to become a swimming teacher for £79 and be matched with an employer. You can register your interest or apply for an academy in your area.
Do you offer apprenticeships?
We offer Leisure apprenticeships in conjunction with Creative Sport and Leisure. Find out about the apprenticeships we offer.
Is your swim teacher training ASA?
Yes it is. ASA was re-branded to be called Swim England.
How can I contact someone about my Institute of Swimming Membership?
For all Membership and insurance enquiries please email: iosmembership@swimming.org or phone: 01509 640 746 (Monday to Friday 9 am until 5 pm).
How can I contact you?
You can contact us through our contact form online.