swim21 FAQ’s

Find out a range of swim21 questions and answers regarding your accreditation and the online portal.

Accredited swim21 clubs FAQ's

Congratulations on becoming a swim21 accredited club, the ASA appreciates the work that your club has undertaken to obtain this kitemark. 

There is a list of swim21 clubs (Essential/Network and Performance) on the ASA website here and there are some national benefits for swim21 Essential clubs to access.

Please note that your ASA region may also offer additional benefits for swim21 accredited clubs, contact your regional offices to find out more.

My club has gained swim21 for the first time, what happens next?
The ASA Clubs Team is committed to supporting your club to ensure that you retain your accreditation and we will therefore provide ongoing assistance throughout the year. A copy of the swim21 Essential Annual Health Check, and the Essential Matrix, can be also found on the portal within the ‘Resources’ tab.

We are a Masters only club, can we still become swim21 accredited?
Yes, clubs that specifically cater for masters swimmers can still gain swim21. Elements relating to child safeguarding will not need to be completed – please ask your ASA Officer(s) for a copy of the respective exemption sheet.

I’ve got a swim21 query, who should I approach initially?
Please contact your ASA Club Development Officer or your Regional Officer – contact details can be found on the ASA website contact page.

Where can I access swim21 and Clubmark logos?
Logos can be found within the ‘Resources’ tab on the swim21 portal.  We ask swim21 accredited clubs to ensure they are using the most up to date logos on all websites/club correspondence.

What is Clubmark?
Clubmark is a cross sport accreditation scheme for community sports clubs and is used by National Governing Bodies that don’t have their own kitemark. All clubs gaining swim21 (the ASA kite mark) automatically receive Clubmark status and any benefits associated with this. swim21 clubs that have already set up an account on Clubmark should be able to find their unique Clubmark ID number (previously called the URN number) within the ‘Find my club’ / ‘Edit my club’ tabs (this will be required when accessing the Sainsbury’s Active Kids vouchers etc), however if you have any queries please direct them to clubmark@sportengland.org.

One of the benefits associated with gaining swim21 is an IoS voucher (£100) – how do I access this?
After each national Club Development Management Group meeting (March, June, September, December) the IoS is issued with a list of swim21 clubs who are eligible for the £100 (annual) voucher. Clubs require an ‘Organisation account’ in order for the credit voucher to be added.  Clubs can find the voucher by logging into their account and clicking on the ‘Miscellaneous’ tab.

swim21 Portal FAQs

Is there a document that assists clubs using the swim21 portal?
Yes we have produced a User Guide for clubs, which should assist with the majority of queries. The guide also provides contact details (last page) for ASA/Regional Officers.

Do we have to register to use the swim21 portal?
When the portal was launched the ASA sent correspondence to all clubs advising them about portal access. All affiliated clubs are currently listed on the portal – please use the Club Guide if you require more information about gaining access. Please note that your club can have multiple swim21 portal users, however they must all be ASA members. If someone no longer requires access to the portal please email clubdevelopment@swimming.org and we’ll deactivate that individual’s account.

I’ve forgotten my password for the portal?
You can use the ‘Forgotten password’ button on the portal homepage. If you encounter any problems with this please email clubdevelopment@swimming.org and we’ll look into things.

What type of files can I upload to the portal?
The portal will accept standard fomats such as Word and Excel, in addition to picture files such as .gif and .jpeg. If you have the ability to PDF documents it would be useful to limit storage. If using a MAC please obtain a Microsoft document viewer, through Apple, or obtain the office package as people have been known to encounter problems when opening saved documents, etc.

The maximum size for any document on the portal is 15MB – if you exceed this you will see an error message.

We have submitted a piece of evidence, however we are unable to view it?
The club may have clicked ‘save’ instead of ‘submit’ – please click submit and it should then appear. If you are trying to view evidence from a previous years submission please make sure you are in the correct accreditation period rather than ‘in progress’ in the dropdown accreditation box.

I am having problems accessing the site, what should I do?
Please email clubdevelopment@swimming.org for support with the online system.

I wish to add a new user to the portal?
The portal now links directly to the ASA membership database and accurate membership data should therefore be available for affiliated clubs. If you can’t find a specific membership in the first instance please ensure you are in the ‘users’ tab and then hit the ‘refresh’ button - this should then bring through all members of the club from the main ASA membership database (if the individual is still not showing please contact clubdevelopment@swimming.org).

Please note that Google Chrome and Firefox appear to function better when using the portal and we’d therefore recommend that you download these if you encounter any problems.

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