Swim England

A nation swimming

Contact the Swim England team


Got a question? You are in the right place! For quick and easy answers to the most frequently asked questions see our dedicated FAQs page.


Head office address:

Swim England
SportPark
Pavilion 3
3 Oakwood Drive
Loughborough University
LE11 3QF


Telephone: 01509 640 700


Our office hours are 9am to 5pm, Monday to Friday.


Swim England contacts:

General Enquiries[email protected]
AdvertisingVisit contact page
Awards Customer Services[email protected]
Careers in Aquatics[email protected]
Clubs[email protected]
Coaching[email protected]
Events team[email protected]
Facilities teamVisit contact page
Learn to Swim team[email protected]
Media team[email protected]
Membership enquiries[email protected]
Online ShopVisit contact page
Rankings[email protected]
SafeguardingVisit contact page
Swim School enquiries[email protected]
Volunteering team[email protected]
Workforce and EducationVisit contact page

Discipline specific contacts:

DisciplineContact
Artistic SwimmingVisit contact page
DivingVisit contact page
MastersVisit contact page
Open WaterVisit contact page
Water PoloVisit contact page

Contacting the Institute of Swimming

Please follow this link to the Institute of Swimming website to get in touch with a member of the Institute of Swimming.

Ask us a question


Our chatbot is available around the clock to swiftly respond to your enquiries. It assists you in accomplishing tasks and directs you to the right resources, whether you need help finding a specific page, locating an online form, resolving login issues, or simply asking the team a question.


Please click the icon in the bottom right of your screen to launch the chatbot.



If the chatbot is unable to support your query, your question will be logged, and a team member will get back to you.

FAQs


Below is a list of some of our frequently asked questions. However, if your question isn’t listed, we recommend visiting our chatbot, where you can find even more answers to our most common queries.


Click on any question below to reveal the answer.


To start your aquatic journey, you will first need to gain the SEQ Level 1 Swimming Assistant (Teaching) qualification. Find out more here: swimenglandqualifications.com/level-1-swimming-assistant-teaching/

Please visit our awards page to get the breakdown of the tasks needed to successfully get a certificate and badge.

You can either find your Swim England club membership number on the bottom of your recent Swim England Newsletter, or by using our Swim England club Membership Check: swimmingresults.org/membershipcheck and then using your family name. Alternatively, you can call 01509 640727 or email [email protected] and one of our Membership Team will be able to find this for you using your name and date of birth.

If you're looking for a different Swim England membership, such as Swim School membership number, please contact the team by calling 01509 640727 or emailing [email protected]

To make amendments to your Swim England Membership, such as upgrading to Club Compete, you will need to speak to the Membership Secretary at your fee paying club. The Membership Secretary will be able to action this on your behalf.

All club registration officers are given access to the OMS. If you are registering to use the OMS for the first time you will need: 1) Your membership number 2) Main email address registered with Swim England 3) Surname. Go to the OMS website and select activate membership. Then enter your details and click activate. An email will be sent to you with an activation link.

To amend your ranked club, simply login to our members portal swimmingmember.org using your username (either your email address or Swim England Membership Number) and password. Then you will be able to edit your details, including your ranked club. Please note that amending the ranked club can take up to a full day to update on our Rankings site.

Unfortunately we do not offer refunds on club membership. If you change your mind and wish to join another club in that calendar year, you will not have to pay Swim England membership fees again.

If you login to your Member Options profile here: swimmingresults.org/member_options, one of the options will be to upload your certificates.

Which site are you trying to log into?

To login to swimming.org you will need your email address and password. If you have forgotten your password, you will be able to select the forgot your password link which will provide you with instructions on how to recover your account and reset your password. If this is your first time using this site, you will need to select register where you will be asked for your details to help set up your account and then proceed with logging in.

To login in to the Online Membership System, you will need your username (either your email address or Swim England Membership Number) and password. If you have forgotten your password, you will be able to select the forgotten password link which will provide you with instructions on how to recover your account and reset your password. If this is your first time using the members portal, you will need to select activate membership where you will be asked for your membership number, email address and surname. This will then send an automatic email which will allow you to reset your password.

To login to member options, you will need your Swim England membership number and password. If you have forgotten your password, there is a link which allows you to reset password. If this is your first time using member options, you will need to firstly register your account (the link can be found just above the login option). You will then be asked for your membership number and email address. This will then send an automatic email which will allow you to reset your password.

To obtain a replacement certificate, follow the link and select from the options available. This will reveal an online form that you will need to complete and submit back to us. We can then begin our search to locate your record and we will be back in touch via email swimenglandqualifications.com/replacement-certificates/

Media enquiries


Our office hours are 9am to 5pm, Monday to Friday. We are closed on weekends and Bank Holidays.

If you need to contact us, please fill out this enquiry form.

If you have an urgent out of hours enquiry, please email [email protected].

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