General and online portal swim21 FAQs

We get a lot of frequently asked questions (FAQs) from clubs here at Swim England, so we thought we’d put our popular swim21 FAQs together with answers for you.

If you have any questions about swim21 or the swim21 portal,  check if an answer is below. If not please email the swim21 team at

General Questions

We are a Masters-only club, can we become swim21 accredited?

Yes, clubs that specifically cater for masters swimmers can still gain swim21. Elements relating to child safeguarding will not need to be completed

I’ve got a swim21 query, who should I approach initially?

Please contact your Club Development Officer or Regional Officer – contact details can be found on this website.

Where can I access swim21 and Clubmark logos?

Logos can be found within the ‘Resources’ tab on the swim21 portal. We ask swim21 accredited clubs to ensure they are using the most up to date logos on all websites/club correspondence.

What is Clubmark?

Clubmark is a cross sport accreditation scheme for community sports clubs and is used by National Governing Bodies that don’t have their own kitemark.

All clubs gaining swim21 automatically receive Clubmark status and any benefits associated with this. Clubs that have already set up an account on Clubmark should be able to find their unique Clubmark ID number. This is in the ‘Find my club’ / ‘Edit my club’ tabs, however if you have any queries please direct them to

swim21 Portal questions

Where can I find the swim21 portal?

Click here to go to the portal.

Is there a document that assists clubs using the swim21 portal?

Yes, we have produced a User Guide for clubs, which should assist with most queries. You can download the guide here.

I’ve forgotten my password for the portal?

You can use the ‘Forgotten password’ button on the portal homepage. If you encounter any problems with this please email and we’ll look into things.

What type of files can I upload to the portal?

The portal accepts standard formats such as Word and Excel, in addition to picture files such as .gif and .jpeg. If you have the ability to PDF documents it would be useful to limit storage.

The maximum size for any document on the portal is 15MB – if you exceed this you will see an error message.

We have submitted a piece of evidence but are unable to view it.

The club may have clicked ‘save’ instead of ‘submit’ – please click submit and it should then appear. If you are trying to view evidence from a previous years submission please make sure you are in the correct accreditation period rather than ‘in progress’ in the dropdown accreditation box.

I am having problems accessing the site.

Please email for support with the online system.

I wish to add a new user to the portal.

The portal links directly to the Swim England membership database. Accurate membership data should be available for affiliated clubs. If you can’t find a specific membership in the first instance please ensure you are in the ‘users’ tab and then hit the ‘refresh’ button. If you still have issues please contact

Please note that Google Chrome and Firefox appear to function better when using the portal and we’d therefore recommend that you download these if you encounter any problems.