Swim England

A nation swimming

SwimMark FAQs

To help you with general queries about SwimMark or the SwimMark portal, we’ve created a list of frequently asked questions (FAQs) and answers below.

If the answer to your question is not provided,  please email the SwimMark team at [email protected].

General Questions

We are a Masters-only club, can we become SwimMark accredited?

Yes, clubs that specifically cater for masters swimmers can still gain SwimMark. Elements relating to child safeguarding will not need to be completed

Where can I access SwimMark logos?

Logos can be found within the ‘Resources’ tab on the SwimMark portal. We ask SwimMark accredited clubs to ensure they are using the most up to date logos on all websites/club correspondence.

SwimMark Portal questions

Where can I find the SwimMark portal?

Click here to go to the portal.

I’ve forgotten my password for the portal?

You can use the ‘Forgotten password’ button on the portal homepage. If you encounter any problems with this please email [email protected] and we’ll look into things.

What type of files can I upload to the portal?

The portal accepts standard formats such as Word and Excel, in addition to picture files such as .gif and .jpeg. If you have the ability to PDF documents it would be useful to limit storage.

The maximum size for any document on the portal is 15MB – if you exceed this you will see an error message.

We have submitted a piece of evidence but are unable to view it.

The club may have clicked ‘save’ instead of ‘submit’ – please click submit and it should then appear. If you are trying to view evidence from a previous years submission please make sure you are in the correct accreditation period rather than ‘in progress’ in the dropdown accreditation box.

I am having problems accessing the site.

Please email [email protected] for support with the online system.

I wish to add a new user to the portal.

The portal links directly to the Swim England membership database. Accurate membership data should be available for affiliated clubs. If you can’t find a specific membership in the first instance please ensure you are in the ‘users’ tab and then hit the ‘refresh’ button. If you still have issues please contact [email protected].

Please note that Google Chrome and Firefox appear to function better when using the portal and we’d therefore recommend that you download these if you encounter any problems.