Swim England

A nation swimming

Updated contact details during coronavirus outbreak

Swim England, British Swimming and the Institute of Swimming are continuing to follow Government guidelines and all staff are now working from home.

It means the organisations’ reception phone lines closed from Monday 23 March until further notice.

The headquarters of Swim England, British Swimming and the Institute of Swimiming at SportPark, Loughborough, are now temporarily closed due to the ‘exceptional circumstances we find ourselves in’.

A Swim England spokesperson added: “We have been preparing for this scenario and all our systems are set up to allow us to do this with the minimum disruption.

“There will inevitably be a few teething problems and so we appreciate your patience in these unprecedented times.

“This is being reviewed regularly and we will provide updates as required.”

The main changes are:


From Monday 23 March, reception phone lines have closed until further notice.

All general enquiries should be directed to:

Swim England/British Swimming – operations@swimming.org

Institute of Swimming – iosadmin@swimming.org

If you specifically need to speak to someone, please email and we will arrange a call back, if possible the same day.

Similarly, if you have a regular contact for someone, please get in touch with them direct.

Membership services

Please direct membership services enquiries to renewals@swimming.org.

If you have a query about Institute of Swimming membership, please contact iosmembership@swimming.org

Awards Customer Services

Following the Government’s announcement on Monday 23 March, our Awards distribution centre is now temporarily closed.

If you need to contact a member of the team, please email customerservices@swimming.org and include your contact number and someone will call you back as soon as possible.

Institute of Swimming

Please email iosadmin@swimming.org with any enquiries. If you would like to speak to a member of the team, please include your contact number in the email and we will call you back as soon as possible (Monday to Friday 9am until 5pm).

Other key contacts

Latest advice

Swim England and the Institute of Swimming’s latest advice around coronavirus (COVID-19) can be found at www.swimming.org and across their social media channels.

A series of FAQs have also been published, which will be updated regularly.

The Swim England spokesperson added: “Thank you for your continued support and understanding at this time.”